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ITIL 4 Practitioner: Release Management Exam Exam Questions - ITIL-4-Practitioner-Release-Management Torrent Prep & ITIL-4-Practitioner-Release-Management Test Guide

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Peoplecert ITIL 4 Practitioner: Release Management Exam Sample Questions (Q21-Q26):

NEW QUESTION # 21
A release manager is considering the involvement of third parties in the release management practice. Which release management activity is likely to have a dependency on third parties?

A. Verifying a release according to the release plan
B. Identifying an applicable model for a release instance
C. Performing a release according to an agreed model
D. Release management alignment with other practices

Answer: C

Explanation:
Third parties, such as suppliers or vendors, often play a role in the execution of releases, especially when they provide components or services involved in the release. TheITIL 4 Practitioner: Release Management document states:"Performing a release according to an agreed model often involves dependencies on third parties, such as suppliers providing software updates, infrastructure, or support services, which need to be integrated during the release execution"(Section 3.4).
* Option A (Release management alignment with other practices) is an internal coordination activity, less likely to directly involve third parties.
* Option B (Identifying an applicable model) is a planning activity typically handled internally by the release manager.
* Option C (Performing a release according to an agreed model) directly involves executing the release, which often requires third-party components or services, creating a dependency.
* Option D (Verifying a release) may involve third-party tools but is less dependent on their active participation compared to execution.
The correct answer is C, as performing the release is the activity most likely to depend on third parties.

NEW QUESTION # 22
A large organization is adjusting its IT organizational structure to optimize for faster, more collaborative, and less bureaucratic working practices. There is a significant number of changes and related releases that are handled by the product and project teams. What is the BEST way for the organization to position release management in the new organizational structure?

A. Appoint a release manager in every product team to coordinate and coach the team members
B. Establish a centralized release management team to manage all releases
C. Delegate most release management responsibilities to product and project teams but appoint a release manager to coordinate and coach the teams
D. Delegate all release management responsibilities to product and project teams

Answer: C

Explanation:
In a collaborative, less bureaucratic structure, release management needs to balance decentralization with oversight to ensure consistency and alignment. TheITIL 4 Practitioner: Release Managementdocument advises:"In organizations adopting collaborative practices, release management responsibilities can be delegated to product and project teams to enable faster decision-making, but a release manager should be appointed to coordinate and coach the teams, ensuring consistency and adherence to standards"(Section
3.3.2).
* Option A (Centralized team) contradicts the goal of reducing bureaucracy and enabling faster, collaborative practices.
* Option B (Delegate all responsibilities) risks inconsistency and lack of oversight, which can lead to uncoordinated releases.
* Option C (Delegate most responsibilities but appoint a release manager to coordinate and coach) balances decentralization with oversight, aligning with the goal of faster, collaborative practices while maintaining consistency.
* Option D (Appoint a release manager in every team) is overly resource-intensive and may lead to fragmented approaches across teams.
The correct answer is C, as it best supports the new organizational structure while ensuring effective release management.

NEW QUESTION # 23
An organization invested in the development and adoption of a common approach to release management.
Which metric will help the organization to understand if this initiative has been successful?

A. The number of releases that were implemented after the target implementation date
B. The satisfaction rating given by service consumers of individual releases
C. The percentage of releases that do not result in incidents
D. Alignment of release management procedures between the organization and its suppliers

Answer: C

Explanation:
A common approach to release management aims to improve the reliability and stability of releases. The ITIL 4 Practitioner: Release Managementdocument highlights key metrics for evaluating the success of release management:"Key metrics for release management often include the percentage of releases that do not result in incidents, as this indicates the stability and reliability of the release process"(Section 5.3).
* Option A (Alignment with suppliers) is a process improvement metric but doesn't directly measure the success of the release outcomes.
* Option B (The percentage of releases that do not result in incidents) directly measures the effectiveness of the release process by assessing its impact on service stability, aligning with the goal of a common approach to reduce errors and disruptions.
* Option C (Satisfaction rating) is a valuable metric but is more subjective and less directly tied to the operational success of a common approach.
* Option D (Number of delayed releases) measures timeliness but not the quality or stability of the releases.
The best metric to assess the success of a standardized release management approach is the reduction in incidents, making B the correct answer.

NEW QUESTION # 24
A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

A. The release management practice will ensure that new service features are available to the service operations team to reduce business losses.
B. The release management practice will ensure the quick use of improved services after new service features have been made available.
C. The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
D. The release management practice will ensure that new service features are available to users to mitigate the service provider's risks.

Answer: B

NEW QUESTION # 25
A retail organization is hiring a new release manager. The vacancy description indicates that successful candidates should have good knowledge of technologies and platforms used by the organization, good knowledge of ITIL and DevOps, and experience in retail. What other skill is important to the release management role?

A. Project planning and coordination
B. Understanding of the organization's business
C. Knowledge of service management frameworks
D. Technical expertise

Answer: A

Explanation:
The release management role in ITIL 4 requires a range of competencies to ensure effective coordination and execution of releases. TheITIL 4 Practitioner: Release Managementdocument states:"A release manager must have strong project planning and coordination skills to manage the scheduling, communication, and execution of releases, ensuring alignment with organizational goals and minimal disruption"(Section 3.3).
* Option A (Knowledge of service management frameworks) is already covered by the requirement of ITIL knowledge in the vacancy description, so it's not an additional skill.
* Option B (Project planning and coordination) is a critical skill for release managers, as they need to orchestrate complex release activities, manage timelines, and coordinate with stakeholders, which isn't explicitly covered by the listed requirements.
* Option C (Technical expertise) is implied by the requirement for knowledge of technologies and platforms, so it's not an additional skill.
* Option D (Understanding of the organization's business) is important but less specific to release management compared to project planning, and the retail experience requirement already covers business context.
The correct answer is B, as project planning and coordination is a key additional skill for effective release management.

NEW QUESTION # 26
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